Overview

Leading provider of Cyber Security and Cyber Intelligence solutions.

The platform shall support a complex case management process, that requires a combination of tasks and workflows, such as a list of customers details, their lines of businesses, complex statuses and risk levels. Easy collaboration between the team members, limited standard user settings, and super admin, that allows a user to perform all possible capabilities, storage of content and images, decisions and insights.

The product shall have the following general characteristics:

• A solution with an underlying database configuration that supports multiple subjects connected to a single client.
• Tracking of data access and modifications.
• Ability to store and access set of digital assets.
• A platform solution that is scalable, offers a basis for future features and capabilities.
• Collaboration feature

Goals

1. Easy and fast case management process
2. Adaptive and dynamic platform
3. Simple UI

My Responsibilities

• Research
• User Flows
• User Experience
• Detailed mockups

Team

• 1 Product Designer
• 1 Product Manager

Exploration

To be able to build an optimal product, I defined the needed steps as follows:

1. Explore and use a different kind of management platform.
2. Understand the benefits and limitations of the existing platforms.
3. Study the offline case management process.
4. Interview potential clients, and define their needs and pain points.

High-Fidelity Wireframes